Terms of Service

These Terms apply to all orders placed via the online store CLOTHIX..

1. Contracting Party

CLOTHIX
📧 supportclothix@gmail.com

2. Orders

Clicking “Buy Now” = binding order.

3. Prices & Payment

Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.

4. Shipping

Worldwide shipping. Delivery: 5–8 business days.

5. Retention of Title

Items remain Clothix’ property until paid in full.

6. Warranty

Statutory warranty applies.

7. Liability

Clothix is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.

8. Data Protection

See our Privacy Policy.

9. Governing Law

Jurisdiction = Clothix’ operating country.

10. Contact
📧 supportclothix@gmail.com

Shipping Policy

This policy explains how orders are shipped by Clothix.

1. Global Shipping

We ship worldwide.

2. Delivery Time

5–8 business days on average (customs/remote areas may take longer).

3. Processing

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

4. Tracking

Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties

Customers are responsible for local duties/taxes.

6. Failed Deliveries

Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays

Clothix is not responsible for customs or carrier delays.

8. Support

📧 supportclothix@gmail.com

Refund Policy

At Clothix, refunds are issued as store credit (digital gift card).

1. Refund Method

Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

2. Timeline

Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible

Items outside the 7-day return window
Items not in returnable condition
Shipping fees & taxes

4. Gift Cards

Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items

Contact us within 7 days if your order is defective or incorrect.
📧 supportclothix@gmail.com

6. Questions

📧 supportclothix@gmail.com

Privacy Policy

At Clothix, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

Personal Data: Name, billing/shipping address, email, phone number, payment details
Device Info: IP, browser, device type, time zone, cookies
Order Info: Products purchased, order history, preferences

2. How We Use Your Data

Process and deliver orders
Send transactional and promotional communications
Improve website and services
Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
Shipping/logistics partners
Marketing/email platforms (e.g., Klaviyo)
Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 supportclothix@gmail.com

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 supportclothix@gmail.com

Contact Information

At Clothix, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.

Customer Support Email
📧 supportclothix@gmail.com

Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

How We Can Help

Product information and sizing guidance
Order updates and tracking
Returns, exchanges, and store credit assistance
Feedback, suggestions, or general inquiries

Thank you for choosing Clothix. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.